The FDA is investigating reports of hair loss, hair breakage, balding, itching, and rash associated with a high-end hair product—Wen by Chaz Dean Cleansing Conditioner. The agency says it’s received more than 127 reports of adverse events from consumers, the largest number ever associated with any hair cleansing product, and is also looking into more than 21,000 complaints reported to the company.
The FDA says people who experience a reaction after using WEN by Chaz Dean Cleansing Conditioner products should stop using them, and consult with their dermatologist or other health care provider.
Healthcare professionals and consumers are encouraged to report adverse events or side effects related to the use of these products to the FDA’s MedWatch Safety Information and Adverse Event Reporting Program:
Download form or call 1-800-332-1088 to request a reporting form, then complete and return to the address on the pre-addressed form, or submit by fax to 1-800-FDA-0178
Chaz Dean released this statement regarding the FDA notification:
We have confidence in WEN® by Chaz Dean. We have no evidence that WEN, or any of the individual ingredients in WEN, causes hair loss. WEN is used by hundreds of thousands of satisfied customers, and all formulations of the product comply with applicable regulations wherever it is sold. We have consistently cooperated with the FDA with respect to any inquiries regarding WEN and we intend to continue to do so.”